Terms and Conditions
Confirmation of Tour
A) Acceptance of the tour agreed between the Company and the client must be made in writing by the client, or by any agent appointed by them. In either circumstance a copy of these Terms and Conditions should be signed by the client and returned to the Company. It is not sufficient for the client's agent to sign.
B) Confirmation of the tour by the Company will only be made once the Company has received from the client a deposit of at least 20% of the full tour cost. If confirmation is made within 8 weeks of the start of the tour the full price of the tour should be paid before the Company will confirm the tour.
C) Any moneys paid by the client to a travel agent, or other intermediary, is not taken as a confirmation of the tour by the Company until such funds have been paid to the Company by the travel agent or other intermediary. This applies to both deposits and final payments.
Amendments to Tour
A) The company will make every effort to assist you if you wish to alter the services provided in the tour. However if these amendments are made after the tour has been confirmed by the Company then the Company retains the right to charge an amendment fee depending on the amount of work involved. However the Company will agree the charge to be made with the client before proceeding with any changes. Any amendments to be made should be requested in writing to the company.
B) Circumstances may arise where the Company may be forced to makes changes to the services provided in a confirmed tour due to factors outwith the Company's control. An example of this could be, but not limited to, Golf Club membership activities not previously planned which result in cancellation of tee times previously booked. In the event of any material modification, or cancellation, the Company will attempt to offer alternative arrangements of comparable standard or where this is not possible make a full and prompt refund of moneys paid to it by the client or their agent, restricted to that recoverable from the supplier(s).
C) The price of the tour is subject to the possibility of surcharge, which may occur in connection with, for example but not limited to, the following items; Government action, Currency exchange rates, Ground transportation charges. On any surcharges imposed due to currency movements after the confirmation of your tour by the company the first 5% will be borne by the Company (excluding insurance premiums and amendment charges).
D) Some suppliers of services, such as some hotels and golf clubs insist on prepayment of full charge as much as 2 months before date of supply. In circumstances where final payment of tour cost is not made by the client, or their agent, within the period specified and these services are cancelled by the supplier the Company does not accept responsibility for the cancellation. The client will in these circumstances be charged by the Company an amendment fee for making alternative arrangements to those cancelled.
A) Final payment of the tour is due at least 8 weeks before the start of the tour. If this payment is not made timeously then the Company retains the right to cancel the tour and in these circumstances deposits will not be refunded.
B) Cancellation by the client must be made in writing to the registered address of the Company and the due date of cancellation will be the date on which it is received by the Company. Recorded delivery is recommended in these circumstances.
C) In the event of a cancellation by the client the following charges will apply:
1) Written notice of cancellation received 8 weeks prior to departure date. The 20% paid by the client is non refundable. However if the client has paid more than the 20% deposit the balance will be refunded less any amounts paid out by the Company for reserved tee times or other services.
2) As the company remits full payment for Green fees, accommodation and car hire on receipt of payment in full by the client written notice of cancellation received up to 2 weeks prior to departure date shall be honoured by repayment of such funds the company can recapture from the suppliers according to the cancellation policies of the suppliers less the deposit and a £50 handling fee per person.
3) NO REFUNDS will be made for cancellations within 14 days of departure. Exemptions to this rule are limited to death and serious illness in the immediate family and a Physician's certificate must be provided. In such circumstances every effort will be made to recapture funds remitted to suppliers but any refund will be limited to what can be recaptured less the deposit and a £50 handling fee per person.
A) The Company, and/or its agents & representatives and/or associated companies give notice that all tickets, coupons, vouchers issued by them and all arrangements for transport or conveyance or for accommodations used, are made by them as agents upon the express condition that they shall not be liable for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, or by negligence on the part of any person engaged in conveying the passenger therewith or of any hotel or other accommodation proprietor or servant.
B) The Company, and/or its agents & representatives and/or its associated companies accept no responsibility for losses or additional expenses due to delays or changes in airline schedules, ferries, or other services, sickness, weather, strikes, war, terrorism activities, quarantines, or other causes. This includes cancellation of golf events & tournaments for the reasons stated in the last sentence.
C) Passports, visa, health certificates, golf handicap certificates, letters of introduction and other travel documents are the responsibility of the client. The company do not accept any responsibility for loss of services or extra charges due to lack of such documentation or failure to comply with regulations or for late arrival.
D) No credit or refund is given for unused services included in the tour price or for any lost, mislaid or destroyed travel documents.
The Company strongly recommended that the client takes out Trip & Cancellation Insurance. The Company also strongly recommends that additional insurance is taken out by persons intending to drive as basic car insurance policy provided is 3rd party only.
The contract between the Company and the client (or their agent), and these Terms & Conditions, shall be governed by the Law of Scotland. In the unlikely event that you have a complaint about any aspect of the Company's arrangements this should be made known immediately to the company so that the Company may be given the opportunity of correcting the matter. The Company is unable to consider any complaints in respect of tour arrangements unless full details are received in writing at the Company's registered office. In the event that a dispute cannot be resolved between the parties amicably any legal arbitration will be governed by the Law of Scotland and heard in a Scottish Court in Scotland.